Which of the following is a way to make guests feel important?

Making guests feel important is essential in the service industry, and one effective way to achieve this is through eye contact and a friendly greeting. Establishing eye contact not only shows that you are attentive and engaged, but it also creates a connection between the employee and the guest. This simple act can make guests feel recognized and valued, which enhances their overall experience.

A friendly greeting sets a positive tone for the interaction; it conveys warmth and approachability. This encourages guests to feel comfortable and welcome, prompting them to engage further with the staff. When guests feel acknowledged in such a personal way, it fosters loyalty and a desire to return, ultimately benefiting the business.

Other approaches, such as focusing solely on the menu items, ignoring guests until they place an order, or providing minimal information lack the personal touch necessary to make guests feel important and appreciated. These methods tend to create a transactional atmosphere that can lead to a less satisfying dining experience.