Which of the following is included in the LAST approach to customer service?

The LAST approach to customer service emphasizes four key elements that help create a positive customer experience, particularly when handling issues or complaints. The term "LAST" itself typically stands for Listen, Apologize, Solve, and Thank. However, within the context of the options given, "Satisfy" is closely aligned with the goal of addressing customer needs effectively.

When a manager or team member focuses on satisfying the customer, it reflects an understanding of their concerns and a commitment to resolving their issues. Satisfaction is not merely about fixing a problem, but also about ensuring that the customer feels valued and heard. This approach aims to leave the customer feeling positive about their experience, even if there was an initial concern that needed to be addressed.

The other options, while they relate to various aspects of customer service, do not capture the essence of the LAST approach as clearly as "Satisfy" does in this context. Assisting or supporting a customer may be part of the broader strategy but does not encompass the goal of ensuring complete satisfaction as crucially. Similarly, empathy is an important trait, yet it serves more as a foundational element in communication than a direct objective as is the case with satisfying the customer. Understanding and meeting the needs of customers through satisfaction