Which action helps in building a rapport with guests upon their arrival?

Building rapport with guests upon their arrival is crucial for creating a welcoming atmosphere. A friendly greeting when they walk in establishes a positive first impression and sets the tone for their experience. This action conveys warmth and attentiveness, making guests feel valued and acknowledged right away, encouraging them to feel comfortable and more likely to enjoy their visit.

A friendly greeting can include smiles, eye contact, and simple acknowledgments such as "Welcome!" or "How can I assist you today?" These interactions foster a friendly environment, encouraging not just customer satisfaction but potentially increased loyalty as well.

In contrast, the other actions do not directly contribute to building personal connections with guests. For instance, scrutinizing their order or focusing on the cash register may prioritize tasks over personal interaction, while directing guests to take their seats does not engage them in a welcoming manner.