When executing LAST, which action should you avoid?

Asking for the receipt when executing LAST (Listen, Apologize, Solve, and Thank) can hinder the process of effectively addressing a customer's concern. The goal of LAST is to focus on customer satisfaction by actively listening to their issue, sincerely apologizing for any inconvenience, and promptly working to resolve the problem. Requesting the receipt may come across as dismissive, implying that the customer's complaint needs to be validated through proof of purchase rather than acknowledging their feelings and concerns right away.

On the other hand, offering a discount, providing quick service, and receiving feedback are all actions that enhance the customer's experience. Offering a discount can help to compensate for any past inconvenience, quick service shows respect for the customer's time and can rebuild trust, and receiving feedback creates an opportunity to learn from the experience and improve future service.