What should be done to make guests feel understood?

Listening without interruption and repeating their order is essential because it demonstrates active listening and shows that you value the guest's input. This approach allows you to confirm details and ensure accuracy, which can significantly enhance the guest's experience. By repeating the order, you provide reassurance that you fully comprehend their needs, making them feel heard and respected. This fosters a positive connection and builds trust, paving the way for excellent customer service.

The other approaches, such as interrupting guests or asking them to hurry, can create feelings of frustration or devaluation, leading to a negative experience. Sharing personal difficulties may detract from the guest's focus and can come off as self-centered rather than supportive. The key to making guests feel understood is through attentive listening and confirmation, which is precisely what the correct answer emphasizes.