What is the expected behavior when making eye contact with guests?

Making eye contact with guests is an essential aspect of providing excellent customer service. When you greet guests and maintain eye contact, it demonstrates respect, attentiveness, and engagement. This nonverbal communication helps to create a welcoming atmosphere and makes guests feel valued and appreciated.

By maintaining eye contact, you convey confidence and sincerity, which can enhance the overall dining experience. It encourages open communication, allowing guests to feel comfortable expressing their needs or concerns. This is particularly important in a fast-paced environment like Taco Bell, where establishing a positive rapport can lead to increased customer satisfaction and loyalty.

Additionally, maintaining eye contact contrasts with looking down while speaking, which may come across as disinterest or lack of confidence. Ignoring eye contact or avoiding it entirely could create a barrier between the staff and guests, potentially making customers feel neglected or unimportant rather than welcomed and acknowledged. Ultimately, effective eye contact aligns with the goal of providing exceptional service, thereby fostering a positive dining experience.