What is the correct procedure for repeating the order at the drive-thru?

When handling orders in the drive-thru, it is essential to repeat the order both at the speaker and at the window. This practice serves multiple important purposes.

First, repeating the order at the speaker ensures that the customer hears and confirms their order before completing the transaction. This step minimizes the chances of errors, as it allows customers to make any necessary adjustments or clarify any misunderstandings about their order at an early stage.

Second, repeating the order again at the window serves as a final verification step. It allows the team member to double-check the order against the items being packed and presented to the customer. This final confirmation enhances the accuracy of the order and reinforces customer satisfaction by ensuring they receive exactly what they requested.

In summary, this two-step verification process is crucial in maintaining order accuracy, improving the customer experience, and reducing potential complaints or returns due to order mistakes.