What is the correct procedure for issuing a purchased gift card to a guest?

The procedure for issuing a purchased gift card to a guest requires that the transaction be processed officially through the point of sale system to ensure proper tracking and accountability. By ringing up the guest and asking the Manager in Charge (MIC) for a gift card, the staff is following established protocols that help maintain accurate inventory records and financial control.

This process ensures that the gift card is activated correctly at the time of purchase, allowing the customer to access their card's balance immediately. Additionally, printing a balance inquiry instead of a standard receipt helps confirm that the gift card has been properly issued and displays any remaining balance without confusion.

Implementing the correct procedure reinforces operational integrity, mitigates the risk of fraud, and enhances the customer experience by ensuring they receive a valid and usable gift card. This is key to maintaining trust and satisfaction among guests.