If a guest does not make an order within 5 seconds after being greeted, what is the appropriate response?

The appropriate response when a guest does not make an order within 5 seconds after being greeted is to say, "Let me know when you are ready to start ordering." This approach is effective because it respects the guest’s pace and encourages them to take their time without feeling pressured. It also shows attentiveness to the guest's needs by acknowledging that they have not yet made a decision and that you are there to assist them whenever they feel ready to proceed.

This response fosters a welcoming environment, which is crucial in the fast-food industry where customer experience plays a significant role in patron satisfaction. It avoids any implication of urgency or pressure, which could lead to discomfort for the guest, thereby enhancing their overall experience.